Reporting a Damage Event - How to Report a Damage Event to exali.com
- Instructions for reporting a damage event
- Contact options (e.g. 24-hour hotline for first-party cyber damage)
- Damage report form as a download
- FAQ on reporting a damage event
- Experiences from exali customers
How do I Report a Damage Event to exali.com?
It is no doubt difficult, but if a damage event occurs it’s important to stay calm. Please report the damage event to exali.com and don’t act without forethought. Our customer care experts will take up your case immediately and discuss the next steps with you. Below we have listed various damage scenarios with step-by-step instructions.
Brief Instructions for Reporting Damage
Keep Calm.
Do not take action on your own and do not sign anything. Do not make concessions or payments.
Contact exali.com.
Inform exali.com customer care. We will document your damage event and discuss how to proceed with you.
Wait for a Response.
Wait for a response from the insurer. The insurer will first check the situation and contact you if there are any further questions.
Reporting Damage in the Event of a Compensation Claim
If you are confronted with a compensation claim, your personal contact at exali.com will be happy to help you. You can use the following 5-step guide to ensure that the damage report runs as smoothly as possible.
Compensation Claim: Step-by-step Instructions
Step 1 Keep calm. Although reporting a damage event can be annoying, there is no point in getting upset. We will document the damage with you and take care of your concerns.
Step 2 Do not react to the actions of the alleged victim. Do not hire a lawyer, do not contact the injured party or their lawyer. Do not sign anything. Do not make promises or admit guilt.
Step 3 Have all documents and information ready that could be helpful in processing the damage event. For example, the compensation claim by the injured party, correspondence such as emails, contracts or agreements, etc. Provide information about the affected project and your collaboration with the injured party.
Step 4 Sign in to exali.com. There are various options available to you for this (see info box). Our customer service is available for you from Monday to Friday from 9:00 a.m. to 6:00 p.m.
Step 5 Wait for a response from exali.com customer service or the insurer. We may need further information or documents from you so the insurer can comprehensively examine the damage event. As soon as the matter has been clarified, the insurer will inform you of the next steps to take.
Contact Options
Here’s how to contact exali.com’s customer service team regarding a damage event:
In writing: Email to claim@exali.com
Damage report form: exali claim form
By phone: +49 (0) 821 809946-0 (Mon-Fri 09:00 a.m. - 06:00 p.m.).
Reporting Damage in the Event of a First-party Claim
Would you like to report a first-party claim? Your personal contact at exali.com customer service will be happy to help you. To ensure your damage report is in perfect order, use the following 5-step guide.
First-party Claim Step-by-step Instructions
Step 1 Damage events are annoying. Especially when they affect you yourself. But you should try to stay calm. We will solve the problem together with you.
Step 2 Do not take action on your own. Do not hire a lawyer or service provider. You should clarify these measures with the insurer first.
Step 3 Gather any information that can help us process the case. For example, an exact description of the damage with the date and the alleged cause.
Step 4 Sign in to exali.com. Our customer service experts will be happy to support you personally.
Step 5 We report the damage to the insurer. As soon as we receive a response, we will discuss the next steps with you. Please be patient until then.
Contact Options
How to contact exali.com customer service:
In writing: Email to claim@exali.com
Damage report form: exali claim form
By phone: +49 (0) 821 809946-0 (Mon-Fri 09:00 a.m. - 06:00 p.m.).
Reporting Damage in the Event of a Warning
If you have received a warning, your personal contact at exali.com will be happy to help you. To ensure that the damage report is quick and easy, you can use the following 5-step guide.
Warning: Step-by-step Instructions
Step 1 Keep calm. No matter what you are accused of in the warning or what deadline you are given, there will be enough time to clarify the matter if you report the damage to exali.com.
Step 2 Do not hire your own lawyer. You should clarify these measures with the insurer first. Do not react to the actions of the other party in any other way and do not contact the injured party or their lawyer.
Step 3 Gather any information that may be relevant to handling the case. For example, information about the project in which you are working for the injured party or the place and time of the damage event (eg time at which you uploaded a copyrighted image).
Step 4 Report the damage to exali.com. Our customer service is available for you from Monday to Friday from 9:00 a.m. to 6:00 p.m. (For contact options, see info box)
Step 5 Wait for a response. As soon as the insurer has examined your case, we will contact you and discuss how to proceed.
Contact Options
Here’s how to contact exali.com’s customer service team regarding a damage event:
In writing: Email to claim@exali.com
Damage report form: exali claim form
By phone: +49 (0) 821 809946-0 (Mon-Fri 09:00 a.m. - 06:00 p.m.).
Reporting Cyber Damage
If you or one of your customers has been a victim of hackers, viruses, ransomware or data loss, you can count on fast help. Your personal contact from exali.com customer service will be at your side when reporting the damage event.
Cyber Damage: Step-by-step Instructions
Step 1 keep calm. Even if important data is affected. In many cases, data believed lost can be saved. The insurer will provide you with specialists to solve the problem.
Step 2 Please do not take any action on your own. Attempts to fix things yourself (e.g. importing antivirus software or backup) can make the problem even worse and data that could still have been recovered may be lost forever.
Step 3 Gather all information that is important for handling the case. For example, when the damage occurred or which systems were infected. The more precisely you can describe the incident and the more information you make available to the cyber specialists, the better and faster the damage can be analysed and repaired.
Step 4 If you have caused cyber damage to a third party, please log in to exali.com. If you have suffered cyber damage yourself and you have chosen the optional first-party cyber and data risks insurance (FPC) add-on, please contact the insurer's 24-hour hotline.
Step 5 Wait for a response from exali.com customer service or the insurer. As soon as the claim has been analysed, we will discuss how to proceed with you. In many cases the problems can be solved remotely. If necessary, IT forensics specialists will repair the damage on site.
If you would like to report third-party cyber damage (eg because you accidentally infected a customer's computer with a virus), please contact exali.com’s customer service.
Here’s how to contact exali.com’s customer service team regarding a damage event:- In writing: Email to claim@exali.com
- Damage report form: exali claim form
- By phone: +49 (0) 821 809946-0 (Mon-Fri 09:00 am - 06:00 pm)
If you have selected the optional first-party cyber and data risks insurance (FPC) add-on and you would like to report cyber damage, please call our 24-hour hotline.
24-hour hotline for cyber damage: +49 (0) 821 809946-270
- You will get instant IT support
- Your damage event will be processed and reported to the insurer
- Depending on the damage, the insurer commissions specialised companies (e.g. IT forensics, legal advice, IT experts or data rescuers)
Damage Report FAQs
Will my Premiums go up after a Damage Event?
Will I lose my Insurance Coverage after a Damage Event?
Can I Hire my Own Lawyer?
Is there any Damage that Does not Have to be Reported?
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