FAQs about Current Insurance Contracts

No, professional indemnity insurance works as “blanket coverage for your profession” in the IT, media and consulting sectors and for certain services.

That means, all activities undertake by a freelancer or self-employed person in these areas are insured unless explicitly mentioned in the conditions on exclusions under professional indemnity insurance. A list of insured activities and subsequent registration is not required.

If you want to renew your contract, then you don’t need to do anything. Your contract is implicitly renewed for a further year unless terminated by either of the parties by giving one month’s notice at the end of the current insurance period.

You will automatically receive a renewal policy and a premium invoice for the next insurance year in the “My exali” customer area.

The exali.com Team

We at exali.com are your contact partners for all contract matters relating to our Professional Indemnity Insurance for Digital Professions. From questions about the scope of your insurance to submitting damage claims. Our support doesn’t end with the online application, in fact that’s where it really begins.

We are here to look after you, answer your questions and provide assistance by e-mail or in detail and in-person by phone at+49 (0) 821 809946-0.

“My exali” Service Area

You can also use our “My exali” customer area to let us know about changes to your credit card details, company name, address etc. quickly and easily.

The service area also has other functions such as generating confirmation of insurance in English, upgrade functions, or setting up your own profile for the professional indemnity seal.

Markel: Your Insurer

Of course, you also have the option of contacting your insurer, Markel Insurance SE, directly. However, in case of a damage event we ask you to contact us in the first instance.

Markel Insurance SE
Sophienstr. 26
D-80333 Munich
District Court Munich HRB 233618

Tel.: +49 89 8908 316 50
Fax: +49 89 8908 316 99
www.markel.de
info@markel.de

1. NB: Please report any damages or claims to exali.com immediately (or to the insurer, Markel). We might be able to avoid or minimise damages on your behalf. The relevant contact details are:

exali.com
Franz-Kobinger-Str. 9
D-86157 Augsburg
Tel.: +49 (0) 821 809946-0 (9:00 a.m. to 6:00 p.m.)
Fax: +49 (0) 821 809946-29
E-mail: claim@exali.com

Link to submitting claim for compensation

2. Please forward all correspondence regarding the damage directly to exali.com or the insurer, Markel.

3. Keep calm and do not let yourself be pushed into taking actions quickly and without thinking (by the injured party).

4. Do not make any premature commitments, admissions of fault, or concessions.

5. Do not make any payments or waive any claims yourself.

6. Provide us and the insurer with any and all correspondence and documents relating to the specific order (contracts, invoices, specifications, requirements etc.) before we process your claim.

Alternatively, you can send your damage claim directly to the insurer, Markel Insurance SE:

Insurer: Markel Insurance SE
Sophienstr. 26
D-80333 Munich
Tel.: +49 89 8908 316 50
Fax: +49 89 8908 316 99
E-mail: schaden@markel.de

Minimum Contract Term

The minimum contract period for professional indemnity insurance is one year, unless you choose to set your expiry or renewal date as 1 January of a year (this can be useful for tax purposes, for example). In this case, the minimum term is calculated based on the current year (up to 1 January of the following year) plus 12 months. You decide the exact start date and, where relevant, different renewal date yourself during the online application. Your responses are documented in your online policy accordingly.

Regular Termination of Contract

Your professional indemnity contract is always renewed for a further year unless terminated by one of the parties (policyholder or insurer) giving one month’s notice at the end of the insurance year.

Special Right of Termination

In addition to the ordinary right of termination upon end of contract, as described above, it is also possible to terminate your professional indemnity contract extraordinarily after a damage event has occurred and been processed. Your contract can also be terminated due to a “discontinuation of activity” (e.g. change in employment or termination of business). In these cases, you will be refunded for any premium you have overpaid.

If you are dissatisfied with our service or with the service provided by the insurer, please contact us in the first instance. We will do our utmost to clear the matter up for you.

exali AG

Keyword: complaint
Franz-Kobinger-Str. 9
D-86157 Augsburg
E-mail: info@exali.com
Tel.: +49 (0) 821 809946-0
Tel.: +49 (0) 821 809946-29

Alternatively, you can contact the insurer MARKEL directly.

Markel Insurance SE

Sophienstr. 26
D-80333 Munich
Tel.: +49 89 8908 316 50
Fax: +49 89 8908 316 99
E-mail: info@markel.de

You also have the option of complaining directly to the Croatian Financial Services Authority (HANFA).

Hrvatska agencija za nadzor financijskih usluga (HANFA)

Ul. Franje Račkog 6
10000 Zagreb
Croatia

If you need higher sums insured during the term of your contract (e.g. if a client for a new project requires higher amounts), you can increase these sums. The corresponding increase to your premium will be calculated and charged pro rata until the next main due date.

What Do I Need to Do to Change My Sums Insured?

You will find an upgrade function in the “My exali” customer area. This means that you can change your professional indemnity contract to provide higher coverage or choose other add-ons at any time. Afterwards, you can view and download the change documents (policy and difference calculation) in the customer area.

The quickest and easiest way to make changes to your data yourself is in the “My exali” customer area. Alternatively, you can notify us of any changes by e-mailing info@exali.com.

Changes to your credit card details are an exception: you can only change these as part of an upgrade or the annual report.

Your premium for your professional indemnity insurance will only be adjusted if your annual net turnover exceeds the €3.000.000 threshold.

Hint:

• We only ask you about your turnover on extension dates (= main due date) via the so-called exali.com online annual report (change report).
• If you exceed the threshold during the insurance year, you do not have to report this to your insurer.
• Your premium will only be adjusted for the new insurance period. Your premium for the insurance year just ended is not adjusted retrospectively, as is usually the case with other insurers.