Wrong Public Holidays: Media Designer Ruins Calendar
Everyday life as a freelancer is hectic. Good organisation and transparent communication are essential to ensure that nothing gets mixed up. If this fails, the whole project can quickly come to a standstill - as this damage event impressively demonstrates.
Calendar Design Assignment
It started promisingly: A media designer was commissioned by a large craft business with several branches to create a calendar for the new year. This calendar was to depict all twelve months with all days, school holidays and public holidays for each federal state.
After working on the layout, the media designer wanted to insert the necessary data. However, the data for January already contained some errors that unfortunately went unnoticed at the time. In addition, the media designer had entered the same public holidays for all federal states. As a result, the calendar did not correspond at all to the real situation for the coming year.
The Price Of Stress and Hectic
But it wasn't just the media designer who didn't realise this mistake in time. His client also agreed to the calendar being printed in this form. After a hectic summer, during which the project had to be put on hold for a while due to the high workload, the media designer finally set about creating the print data. He sent it to the print shop - still with the wrong public holidays. The calendar finally got printed there and was distributed to all of the client's branches.
This article also shows the extent to which a graphics error can occur: Layout Error in Advertising Material - A Real Damage Event.
It was only there that an attentive employee noticed the mistake. This mishap not only caused a lot of trouble, but also a huge amount of extra work. The incorrect copies not only had to be collected and destroyed. It was also necessary to revise the print data so that the print shop could produce a correct version of the calendars.
Your Protection Against Third-Party Claims
Whether it's claims for compensation, wasted expenses or lost profits: With Professional Indemnity Insurance through exali, you are covered.
In the case of a damage event, the insurer will check whether the claims against you are justified. Unjustified claims will be defended against on your behalf as part of the so-called Passive Legal Expenses Insurance. If the claims prove to be excessive, the insurer will ensure that the amount of the claim is adjusted. If, on the other hand, they turn out to be justified, the insurer will pay the claimed amount.
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5,000 Euros In Damages For Incorrect Print Data
The media designer's error ultimately resulted in damages totalling 5,000 euros. Naturally, the client did not want to pay this sum alone. The craft business therefore held the media designer liable for his omission - in legal terms, for the ‘poor performance’.
He immediately contacted the insurance experts in exali's customer service department. After a thorough and careful examination of the case, they forwarded the matter to the responsible insurer. The mistake was clearly in the media designer's layout. The Professional Indemnity Insurer therefore paid the claimed compensation for the financial loss incurred (printing costs, collection of the incorrect calendars and the costs of reprinting).
Tip: Coverage for pure financial losses is already included in the basic coverage of exali's Professional Indemnity Insurance. Financial losses are losses that cause financial disadvantage to your customers without being preceded by property damage or personal injury.
As a result, the media designer did not have to pay for his mistake with his personal assets. Instead, the insurer paid the claimed compensation and the consequences of his professional mishap were also eradicated - all thanks to the right coverage.